Diagnostics Information for Pre-boot PXE or RPL Environments
The following list of problems and associated solutions covers a representative set of problems that you might encounter while using the Boot Agent.
After the Boot Agent product has finished its sole task (remote booting), it no longer has any effect on the client computer operation. Thus, any issues that arise after the boot process is complete are most likely not related to the Boot Agent product.
If you are having problems with the local (client) or network operating system, contact the operating system manufacturer for assistance. If you are having problems with some application program, contact the application manufacturer for assistance. If you are having problems with any of your computer's hardware or with the BIOS, contact your computer system manufacturer for assistance.
If you are accustomed to redefining your computer's boot order using the motherboard BIOS setup program, the default settings of the Boot Agent setup program can override that setup. To change the boot sequence, you must first override the Boot Agent setup program defaults. A configuration setup menu appears allowing you to set configuration values for the Boot Agent. To change your computer's boot order setting, see Configuring the Boot Agent in a Pre-boot PXE or RPL Environment.
If your computer fails to boot with an adapter installed, but does boot when you remove the adapter, try moving the adapter to another computer and using IBAUtil to disable the Flash ROM.
If this does not work, the problem may be occurring before the Boot Agent software even begins operating. In this case, there may be a BIOS problem with your computer. Contact your computer manufacturer's customer support group for help in correcting your problem.
If your PXE client receives a DHCP address, but then fails to boot, you know the PXE client is working correctly. Check your network or PXE server configuration to troubleshoot the problem. Contact support if you need further assistance.
Anytime the configuration setup menu is displayed (see Configuring the Boot Agent in a Pre-boot PXE or RPL Environment), you may press the D key to display diagnostics information on the screen. The information displayed appears similar to that shown in the lower half of the screen image below. This information can be helpful during interaction with support personnel or your IT team members. Once you press the D key, the information displayed remains until you reboot your computer.
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NOTE: Actual diagnostics information may vary, depending upon the adapter(s) installed in your computer. |
Diagnostics information may include the following items:
Item |
Description |
| PWA Number | The Printed Wire Assembly number identifies the adapter's model and version. |
| MAC Address | The unique Ethernet address assigned to the device. |
| Memory | The memory map PCI access address determined by . |
| I/O | The I/O address for PCI access determined by . On cards without an I/O address, all zeroes are displayed. |
| IRQ | The hardware interrupt assigned by the system BIOS. |
| UNB | The address in upper memory where the Boot Agent is installed by the BIOS. |
| PCI ID, Slot | The set of PCI identification values from the adapter in the form: VendorID/DeviceID/SubvendorID/SubdeviceID/Revision |
| Slot | The PCI bus address (slot number)
reported by the
BIOS.
NOTE: The number displayed is the BIOS version of the PCI slot number. Therefore, actual positions of NICs within physical slots may not be displayed as expected. Slots are not always enumerated in an obvious manner, and this will only report what is indicated by the BIOS. |
| Flags | A set of miscellaneous data either read from the adapter EEPROM or calculated by the Boot Agent initialization code. This information varies from one adapter to the next and is only intended for use by customer support. |
Last modified on 12/05/05 3:37p Revision 7